EMERGENCY DIAL 911
POISON CONTROL DIAL 800-222-1222
Emergencies are conditions that are life-threatening:
- loss of consciousness
- severe bleeding
- difficulty breathing
- seizure, etc.
If your child is urgently ill or injured when our office is closed... CALL US at 717-569-8518 and leave a voice mail message.
One of our doctors will call you back, typically within 30 minutes. She/he will help you decide whether your child's illness can be managed at home, in our office, or if an Emergency Room Visit is needed.
Please save routine questions (mild illness, appointments, prescription refills) for the morning.
NON URGENT ISSUES
For immediate, 24/7 access to information regarding non-urgent issues, we encourage you to refer to these online resources first, when practical, before calling the office:
EMERGENCY DIAL 911
Emergencies are conditions that are life-threatening:
- loss of consciousness
- severe bleeding
- difficulty breathing
- seizure, etc.
In the case of non-emergent issues (lacerations, cuts, mild fractures, sprains), please call our office at 717-569-8518 first for instructions.
POISON CONTROL DIAL 800-222-1222
EMERGENCIES
EMERGENCY DIAL 911
POISON CONTROL DIAL 800-222-1222
Emergencies are conditions that are life-threatening:
- loss of consciousness
- severe bleeding
- difficulty breathing
- seizure, etc.
URGENT ILLNESS
When your child is sick or injured, we know you need access to sound medical information and advice. For acute illness, call our office at 717-569-8518 and ask to speak to one of our highly trained triage nurses. The triage nurse will ask you a series of questions to help you decide if your child's issue can be best managed:
- in the emergency room
- in our office
- at home
Our triage nurses follow the Dr. Barton Schmitt Pediatric Telephone Protocol, the gold standard in pediatric telephone triage, ensuring you get consistent, evidence-based clinical information. All the care advice they discuss with you is recorded into your electronic medical record and available for review by a Provider. Because the information is documented in your electronic medical records, we can access your information and treat you with the exact same great care at all three of our offices, or with anyone you talk to on the phone. Nurse
Telephone Triage is available:
- Monday - Thursday, 7:30am - 6pm
- Friday, 7:30am - 5pm
If your child needs to be seen in one of our offices, we will make every effort to schedule an appointment for your child on the day that you call us. Our standard office hours in the Lancaster office are Monday through Friday, 8:30am - 5:00pm. We also offer some early morning/early evening sick appointments based on provider availability. Office hours in our Brownstown and Mount Joy offices vary; call for availability.
NON-URGENT ILLNESS
For immediate, 24/7 access to information regarding non-urgent issues, we encourage you to check out these resources on our website:
Early morning winter walk-in hours available now through March 30, 2019
As a convenience to you and your family, we offer early morning walk-in hours from 7:30am – 8:00am at the Lancaster office during the cold and flu season, November 5 2018 – March 30, 2019.
Walk in appointment are only for children who:
- are active Eden Park Pediatrics patients over 6 months old
- have only one health problem with symptoms less than 3 days
- do not have any chronic disease/illness
If your child does not meet this criteria, then we ask that you schedule an appointment with one of our providers. Thank you!