Our Approach

Are We a Good Fit for You?

When choosing a pediatric practice for your child, it is important to find a good "fit". Excellent care happens when the practice's philosophies regarding medical care are consistent with your own. Decision making is based on mutual respect and aligned beliefs and values.

Please review the information below to be sure Eden Park Pediatric Associates is a good match for you and your children. We sincerely hope we are!
 

Vaccines

Our vaccine policy follows the schedule outlined by the CDC and the American Academy of Pediatrics. We vaccinate our own children on schedule and expect the same of our patients. No exceptions.
 

Antibiotics

We work hard to not overuse antibiotics. We educate families on appropriate use of antibiotics, but follow evidence-based guidelines and don’t automatically treat ear pain or a green snotty nose with antibiotics. We do not routinely call in antibiotics over the phone as we do not believe that is good medicine. When we believe antibiotics are appropriate treatment, we prescribe them.

Medical Home

We work hard to provide comprehensive medical care and serve as your medical home. To that end, we expect that you contact our office FIRST before seeking specialty care, or heading to Urgent Care.

Technology

Our practice prides itself on efficiency through use of technology. You are asked to contact us through our patient portal, use this website for information, acknowledge automated reminders, and utilize online resources such as CHADIS.

Office Hours

We make every effort to meet the needs of our patients. For your convenience, in addition to standard 8:30-5 hours, we offer some early morning and early evening hours. Please familiarize yourself with our office hours to determine if they work for your family.

After Hours

One of our doctors is on call 24/7/365. Please call our main number and the answering service will page the on call doctor who will call you back. Unless it is a true medical emergency and requires 911, we expect that you will call the on-call physician to discuss recommendations prior to heading to the Emergency Department or Urgent Care. We often arrange to see patients in our office on Saturday and/or Sunday who should not wait to be seen until Monday.

Specialist Care

As your medical home we expect that you will contact our office to discuss care plans before scheduling an appointment with a specialist. We want to be involved in either providing care in our office where appropriate, or referring you to the most appropriate specialist and helping coordinate your care. Whenever you do see a specialist, we ask that you request a report be sent directly to our office so we can coordinate all of your care.

Billing

It is up to you to understand how your insurance works including deductibles and co-insurance and to provide up-to-date insurance information at every visit. We expect timely payment of your portion of the bill for caring for your child.

Well Child Care

We believe children should be seen for a well child exam at the intervals recommended by the Academy of Pediatrics and Bright futures. We expect you to adhere to this schedule for your child's well child care visits. No exceptions.

Timeliness

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable. We ask that you make every effort to arrive at our office a few minutes before your scheduled appointment time and call us if you are running behind. We reserve the right to ask you to reschedule if you have missed your scheduled appointment time.

Civility

We understand that sometimes a child's parents have an acrimonious relationship. However, we will not be placed "in the middle" between warring parents.