We get it. Nobody likes financial policies or billing. But consider this - your child is receiving the best healthcare available in the world. Literally. The only way we can deliver topnotch care to your family is when you pay your portion of your child’s healthcare when it is due. We are an independent private practice and a small business. We don’t have “deep pockets” but we do have an exceptional team of talented healthcare professionals who truly care about your child. We appreciate the opportunity to serve you and look forward to helping your child thrive.

Our full financial policy is available to you both on paper and on our website. The purpose of this document is to highlight some policies that tend to come up frequently.

  1. Well Visits with Additional Services - If your child is scheduled for a well child visit and you ask us to look at/discuss any other health issue that is not part of the exam, we are required to document and bill for this additional service. You may have a copay/coinsurance. The up side to this is it saves you a second trip to our office as normally these two exams are done separately.

  2. A $25 after hours fee is added to ALL VISITS after 5pm on weekdays, on Saturdays, and on the following Federal Holidays: MLK Day, Presidents’ Day, Columbus Day, and Veterans Day.

  3. It is your responsibility to know your insurance benefits. There are hundreds of plans – each one is different. We have no way of knowing what your plan does/does not cover.

  4. Copays are due at time of service. Coinsurance, deductibles and payment for uncovered services are due upon receipt of initial bill.


  1. If we are unable to verify your insurance coverage, all services must be paid at the time of your visit.


  1. In the case of divorce, please do not drag our office into marital disputes!!! The adult who accompanies a child to an appointment is responsible for full payment of copays and any time of service charges.

  2. Personal balances are due upon receipt of initial bill. If your personal balance is not paid in 30 days, a $20 rebilling fee will be charged. If your personal balance remains unpaid in 60 days, a $20 rebilling fee will be charged. If personal balance remains unpaid in 90 days, another $20 rebilling fee will be charged and a final request for payment letter will be issued. Balances not paid in full within 10 days of the date on the final request letter will be forwarded to a collection agency. A 33% charge will be added to the balance to cover the fee charged by the collection agency. Your family will be dismissed from our practice; we will provide urgent care only for your children for 30 days. Let’s not go down this road.

  3. Newborns - Your child must have his/her own insurance coverage by the one month well-visit and should have an insurance card to present at that visit. If you do not have active coverage at your 1 month visit you will be responsible for the bill.

Call: 717-569-8518
Fax: 717-569-3903

Lancaster Office
1725A Oregon Pike
Lancaster, PA 17601

Brownstown Office
4221 Oregon Pike
Ephrata, PA 17522

Mount Joy
779 East Main Street
Mount Joy, PA 17552